Frequently Asked Questions (FAQ) ❓

Here, we address some of the common questions that our clients often ask about our web application. If you can't find an answer to your question here, please feel free to contact our support team for further assistance.

General Questions

Q1. What is Foodlink?

A: FoodLink connects surplus food donors with those in need, reducing waste and easing food insecurity through simple listings and location-based searches.

Q2. How do I get started with Foodlink?

A: To get started, sign up as a donor/recipient. Click here for more info

Account and Profile

Q3. How do I create an account?

A: Creating an account is easy. Sign up as a donor/recipient and fill in the required info - your name, username and location.

Q4. Can I customize my user profile?

A: Yes, you can customize your user profile. You can edit your profile information, including your name, profile picture, contact details and location.

Using the Application

Q5. Can I connect with a donor?

A: Absolutely!

Q6. How do I communicate with a donor?

A: Click the “Request” button, giving your contact details in the additional notes section. From then onwards, communication can commence!

Security and Privacy

Q7. Is my data safe?

A: We take security seriously. Passwords are hashed and protected on secure database servers. Your personal details are encrypted and prevented from leaking.

5. Troubleshooting

Q9. I'm experiencing slow performance. What should I do?

A: Slow performance can be caused by internet issues. Click here to view our troubleshooting guide