Frequently Asked Questions (FAQ) ❓

Here, we address some of the common questions that our clients often ask about our web application. If you can't find an answer to your question here, please feel free to contact our support team for further assistance.

General Questions

Q1. What is TutorLink?

A: TutorLink is a web-based platform that provides educational aid or rather general aid for fgli (first-generation low-income) students around the world.

Q2. How do I get started with TutorLInk?

A: To get started, sign up as a volunteer/student. Click here for more info

Account and Profile

Q3. How do I create an account?

A: Creating an account is easy. Sign up as a volunteer/user and fill in the required info - your name, username, age, subjects and availability.

Q4. Can I customize my user profile?

A: Yes, you can customize your user profile. You can edit your profile information, including your name, profile picture, contact details, subjects and availability.

Using the Application

Q5. How do I create a resource in TutorLink?

A: Creating a project is straightforward. [Provide step-by-step instructions on how to create a project].

Q6. How can I connect with a volunteer/tutor?

A: Absolutely! [Explain how collaboration works, including inviting team members and real-time collaboration].

Q6. How do I communicate with a volunteer/tutor?

A: Click the “connect” button to receive your volunteer’s Gmail account. From there forth, all means of communication will occur via email or whatever suits you the best.

Security and Privacy

Q7. Is my data safe?

A: We take security seriously. Passwords are hashed and protected on secure database servers. Your personal details are encrypted and prevented from leaking.

5. Troubleshooting

Q9. I'm experiencing slow performance. What should I do?

A: Slow performance can be caused by internet issues. Click here to view our troubleshooting guide